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Quality Assurance Office

en español

The Quality Assurance Office (QAO) collaborates with students and their families, staff, and community members to address inquiries, concerns and complaints. The office recognizes the value of and are committed to promoting and cultivating a positive, proactive approach in acting as a central resource and liaison for students and their families, staff, and community members to address a wide variety of inquiries, concerns and complaints related to the educational programs and functions of the San Diego Unified School District by:

  • Treating all families, staff and community members with dignity and respect
  • Promptly addressing concerns and complaints
  • Facilitating resolution of concerns and complaints in a timely and objective manner
  • Knowing about district policies, procedures, Education Code, and State and Federal Laws
  • Identifying areas and trends in the district where improvement is needed
  • Promoting partnerships that foster and build a culture of student achievement, and ethical behavior, in support of the district's Vision 2020 and a quality school in every neighborhood.

Office Hours

Monday - Friday 8:00 a.m. to 4:00 p.m.

619-725-7211
qualityassurance@sandi.net

4100 Normal Street, Annex 10, San Diego, CA 92103

Pencils

QAO is open for walk up in person support, or by appointment. To request an appointment or to speak with one of our representatives CLICK HERE here or scan with your cell phone the QR Code below.         

QR Code

Parents, staff, students and community members are strongly encouraged to first engage in conversations with the individual(s) involved in an attempt to resolve the issue at lowest possible level.

If the problem or concern is unresolved, it is essential that the site manager, supervisor or principal be included in the process.

In situations where the problem or concern is not resolved, you are encouraged to use this hotline, hosted by a third party provider, EthicsPoint. You are encouraged to submit reports related to violations of District policies, procedures or Ethics Code.

You will be taken to a series of questions related to your concern. Please answer all applicable questions and provide as much detail as possible. Any applicable questions not answered or vague information may result in a delay in the resolution of your complaint. To file a report online CLICK HERE or by phone at 1-800-539-6621.