The San Diego Unified School District Police Department acknowledges its responsibility to establish a system of complaint and disciplinary procedures which not only subjects its employees to corrective action when their conduct is improper, but also protects them from unwarranted criticism when their duties are discharged properly. It is our purpose to work with the community to provide fair and expeditious disposition of complaints about the conduct of our employees. 

Our police department welcomes constructive criticism for the purposes of improving service. We sincerely hope you will never need to make a complaint. However, should you need to, please rest assured that with your full cooperation we will objectively investigate your complaint and take corrective action as needed. Your complaint and concerns will be given the most serious attention and consideration. 

Written complaints may be submitted on the Complaint Process Form (Microsoft Word | PDF) either in person or at the San Diego Unified School District Police Facility, or by mail to:

San Diego Unified School District Police Department
4100 Normal Street
San Diego, CA 92103

Answers to Common Questions About our Complaint Process

 

What if I want to make a complaint?

If you believe a member of the San Diego Unified School District Police Department has committed an act of misconduct, you may ask to speak to a supervisor. The supervisor will discuss the matter with you and may be able to resolve the issue immediately and to your satisfaction. This is referred to as an “inquiry”.  You may also choose to file a “formal complaint”. 
 

Where do I go to make a complaint?

You may contact a supervisor by calling our 24-hour police dispatch phone number at (619) 291-7678 and request to be contacted by a supervisor to file a complaint. You may also go directly to the lobby of our police facility, located at 4100 Normal Street, San Diego, Monday through Friday during business hours.  

What happens after I file an inquiry/complaint? 

If a supervisor handles your concern as an inquiry, the matter will be discussed with the involved employee. The supervisor will provide the employee with correction, guidance or training as necessary. The supervisor may simply explain your position, so that similar instances may be better handled in the future. Certain types of complaints may only be handled formally (Criminal Conduct).

If you choose to file a formal complaint, it will be forwarded to a supervisor for processing and/or assignment. Once your complaint is assigned you will receive written confirmation within (7) days. You may be contacted by the investigator for a more detailed interview about your complaint. 

What is expected of me as a complainant? 

You will be expected to cooperate with the investigative process. This means providing the investigator with all supporting information throughout the investigation. This includes returning the Complaint Process Form along with a signed written summary articulating the misconduct, and the names of all witnesses to be interviewed. You may also be required to participate in a recorded interview with the investigator at some point during the investigation. Once these items have been received, you will be contacted by an investigator.  

Will I be told when the investigation is completed?  

Yes. You will not be notified of the outcome by mail. 

What will happen to the involved employee? 

California Penal Code 832.7 requires disciplinary matters to be kept confidential, thus you will not be told the type or level of discipline imposed. Also, the San Diego Unified School District prohibits the disclosure of personnel action.