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San Diego Unified is committed to providing timely responses to questions and taking prompt, decisive action when concerns are brought forth by any of our stakeholders. In every instance, we respond to inquiries in accordance with the law and all relevant district policies and procedures.
All problems or concerns should first be directed to the individual(s) involved in an attempt to resolve differences at the lowest level. For example, if you have a concern about a classroom or a teacher, it should be directed to the teacher first. If you have a concern about the school, it should be directed to the principal and so forth.
If the problem or concern is unresolved, it is essential that the site supervisor or principal be included in the process. If the problem or concern cannot be resolved with the site supervisor or principal, you may address your concern with the Quality Assurance Office, who will assist in facilitating a resolution.
To assist individuals in reporting their concerns, we have outlined below the various outlets the district has in place to ensure all of our stakeholders are heard.
Quality Assurance Office
The Quality Assurance Office (QAO) was established by the Board and the superintendent to facilitate the process for students and their families, staff and community members to ask questions or voice concerns related to the educational programs and services of the San Diego Unified School District.
As an “intake office” QAO staff will answer your questions, provide assistance in the resolution of your concern or direct you to the appropriate person or department for assistance in resolution of your concern. When a formal complaint is filed alleging a violation of district policy or procedure, investigative staff will review your complaint and if warranted, will conduct an investigation. The QAO will also ensure that formal complaints not under the purview of the office are referred to the appropriate person or department responsible for receiving or investigating such complaints.
What is a concern?
A concern indicates a level of dissatisfaction in regard to a person or service within the organization and a request for information and/or resolution.
What is a complaint?
A complaint is a formal request to investigate allegations of non-compliance with District policy, procedure or statute. A formal complaint is a written statement, signed and verified under the penalty of perjury, by a complainant on forms provided by the District which alleges a specific violation, by a District employee, of a District policy, procedure or statute.
For family/staff/community concerns and complaints that cannot be resolved at the source, please contact our Quality Assurance Office.
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