Learning Resources and Training
For a comprehensive overview with job aids, review the searchable Getting Started Guide.
SchoolMessenger Presence Website Support
The district has partnered with Intrado to provide experts to assist with addressing issues such as yours. Intrado’s SchoolMessenger Presence Support is familiar with the district’s platform.
Not only will SchoolMessenger Presence Website Support work with you one-on-one, they will catalog your inquiry so that Intrado, in collaboration with the district web team, can identify and address any system-wide improvements necessary. These improvements will allow the new platform to perform better, and, in turn, benefit all colleagues across the district.
For non-emergency updates to your site. Intrado support will create a ticket and address your concerns as soon as they can.
Phone: (800) 920-3897
Online Chat / Live Web Sessions: https://www.schoolmessenger.com/support
Email: [email protected]
SchoolMessenger Presence Website Training Resources
SchoolMessenger Presence Guides - Getting Started Guides and FAQs
SchoolMessenger Presence Training - Ongoing, Live Webinar Trainings with Intrado Support
San Diego Unified Website Training Recordings - Two Recorded Training Sessions with Intrado's trainer, and One Q&A Session
Website Administration Training Video - Site Administrators, or anyone responsible for maintaining the back end of the system, should review the above video to learn more about site permissions, text editor icons, users, groups, etc.
Interested in Additional Support?
Schedule a one-on-one Zoom meeting with San Diego Unified's webmaster to discuss how-tos and best practices.
Contact [email protected] for production support with changes to school or department pages.