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About Us - Quality Assurance Office

en español

The Quality Assurance Office (QAO) collaborates with students and their families, staff, and community members to address inquiries, concerns and complaints. The office recognizes the value of and are committed to promoting and cultivating a positive, proactive approach in acting as a central resource and liaison for students and their families, staff, and community members to address a wide variety of inquiries, concerns and complaints related to the educational programs and functions of the San Diego Unified School District by:

  • Treating all families, staff and community members with dignity and respect
  • Promptly addressing concerns and complaints
  • Facilitating resolution of concerns and complaints in a timely and objective manner
  • Knowing about district policies, procedures, Education Code, and State and Federal Laws
  • Identifying areas and trends in the district where improvement is needed
  • Promoting partnerships that foster and build a culture of student achievement, and ethical behavior, in support of the district's Vision 2020 and a quality school in every neighborhood.

Effective July 1, 2017, The Quality Assurance Office also manages calls/reports made to the district's Fraud Hotline at (800) 539-6621 or visit the website at www.sandiegoschools.ethicspoint.com

QAO Contact Information

Office Hours

Monday - Friday 8:00 a.m. to 4:00 p.m.

[email protected]

4100 Normal Street, Annex 10
San Diego, CA 92103

Located on the west side of the Ed Center along Campus Drive, next to Birney Elementary School

Online Contact Form